Refund Policy & FAQ

What is the refund policy?

Your deposit is refundable up to 31 days prior to departure date. Service cancelled within 30-15 days prior to departure will forfeit 30% of the cost of the trip. Any service cancelled within 14-7days of departure will be assessed a fee of no more than 50% of the trip cost. Any service that is cancelled within 7 days of departure will forfeit the full amount of the trip cost.

How do you handle change of plans?

Generally, we can accommodate just about any changes to your trip if given notice. When changes involve moving up or postponing your trip, this is generally handled as a cancellation and rebooking. We can sometimes waive cancellation fees on rebooking as long as there is availability, the same bus partner is used and the total cost of your trip does not change.

What if my trip runs longer than expected?

The cost of your trip is based on the itinerary that was given to us by the group organizer. If there are additional hours added to the trip, you will be responsible for covering those costs.

Do I pay for parking or tolls?

Parking, bridge tolls and road tolls are not included in your quote and are the responsibility of the customer.

Do I pay for parking or tolls?

Parking, bridge tolls and road tolls are not included in your quote and are the responsibility of the customer.

Do I need to tip the driver?

You are not obligated to tip a driver, but we recommend that if you are satisfied with your service, you do so. Although you may prefer to tip the driver in person, we suggest that you include the tip at the time of your charter payment. By including the tip at that point, you can avoid carrying this cash with you; we can tip the driver on your behalf after your trip. Typical rates for tipping a driver range from 10-20% for short charters and on over the road/Multi-day trips giving $1 or $2 per person/per day.

Question? Please reach out.

The Old Fashioned Way

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Headquartered in Plumas County, CA